Introduction

Aionos, its subsidiaries, and branch operations (hereinafter referred to as "Aionos", "we", "us", or "our") is committed to respecting your privacy and choices. This privacy statement (hereinafter referred to as the "Privacy Statement" or "Statement") highlights our privacy practices regarding Personal Information that we collect and process in compliance with applicable data privacy regulations.

Objective

Through this Privacy Statement, we intend to provide a clear and concise overview of our privacy practices regarding Personal Information that we collect and process about you through various sources. While the primary focus of this Statement is on the data collected and processed through our website, www.Aionos.ai, our commitment to the principles outlined below extends across the organization in all personal data processing activities.

Scope of This Statement

This Privacy Statement covers:

  • The categories of Personal Information we collect.
  • How we use or process such data.
  • The recipients of such data.
  • Your rights under applicable data protection laws, including how to exercise them.

By using the Aionos Website, you agree to the terms of this Privacy Statement. If you do not agree, please refrain from using the website.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name, address, telephone/mobile number, email address, etc.
  • Payment information (e.g., credit card details) collected by banks or third-party payment gateways.
  • Information voluntarily provided by you via email, the 'Contact Us' link, or other means.

Automatically Collected Information

  • IP addresses, browser type, language, and session data for website administration.
  • Cookies, pixel tags, web beacons, or similar technologies.

Sensitive Personal Data

  • Sensitive personal data is collected only with your explicit consent, except where voluntarily submitted by you (e.g., for account creation, contests, or promotions).

We process personal data based on:

  • Consent: When you voluntarily provide data (e.g., signing up for newsletters, participating in surveys).
  • Contractual Necessity: To fulfill our obligations under a contract with you (e.g., employment contracts, vendor agreements, processing payments).
  • Legal Obligations: To comply with applicable laws (e.g., tax, or regulatory requirements).
  • Legitimate Interests: For business purposes, such as improving our services, provided your rights are not overridden.

How We Use Your Information

We use your information for the following purposes:

  • Responding to your queries and providing requested services.
  • Sending information about our company, offers, or promotions (you may opt out at any time by choosing to request the same to us by return mail).
  • Improving website functionality and user experience.
  • Analyzing and managing our business operations.
  • Complying with legal obligations and protecting our rights.

Data Sharing and Disclosure

We may share your information in the following circumstances:

  • With service providers who assist us in delivering services (e.g., payment gateways).
  • With government agencies as required by law (e.g., for identity verification or legal proceedings).
  • In the event of a business transfer (e.g., merger or acquisition),
  • To protect the rights, property, or safety of Aionos, its employees, or the public.

We do not share your personal data with third parties for marketing purposes without your explicit consent.

Cookies and Tracking Technologies

We use cookies, pixel tags, and similar technologies to:

  • Track website usage and improve user experience.
  • Deliver targeted advertisements based on your interests.
  • Compile aggregated statistics about website usage.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

International Data Transfers

Your information may be transferred to and processed in India or other countries where Aionos or its affiliates operate. By using this website, you consent to such transfers. Where we may transfer the data outside your country or region of residence, we shall take reasonable and appropriate steps in line with applicable laws while executing such transfer.

We only transfer personal data to countries that offer an adequate level of protection or where appropriate safeguards (such as standard contractual clauses, etc.) are in place in accordance with applicable data protection laws.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Data may be retained longer to prevent fraud, comply with legal obligations, or for legitimate business purposes.

Data Subject Rights

  • Request details/summary of the processing activities conducted by us and third parties, within a reasonable time and at a prescribed fee, if any.
  • Request that your personal data is rectified if it is inaccurate or incomplete, irrelevant, excessive, out of date, misleading or obtained unlawfully.
  • Request the identity of all the third parties with whom the personal data has been shared by us, along with a description of the personal data so shared, unless prohibited by applicable law.
  • Request the erasure of your personal data where we are no longer legally authorised to retain the information.
  • Lodge a complaint with the grievance redressal mechanism set up by us. Additionally, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
  • Right to withdraw any consent you have provided to us at any time by contacting us.

Exercising Rights

To exercise any of the above rights, please contact us at CorporateGovernance@Aionos.ai. We will respond to your request within 30 days (or as required by applicable law) and may request additional information to verify your identity. If your request is complex or involves multiple requests, we may extend the response time by an additional 30 days, and we will notify you of the delay.

Security Measures

Aionos has security measures in place to protect the loss, misuse, and/or alteration of information under our control. To protect sensitive personal information or data against accidental or unlawful destruction, loss, or modification and against unauthorized disclosure or access, we have implemented various security practices that are updated and audited on a regular basis in accordance with applicable law. Also, our servers and workstations are protected by antivirus software which are updated regularly to minimize the threats of any virus, malware or Trojan attacks and are located in secure data facilities (with limited access) to further increase security.

Please be informed that despite these reasonable efforts to protect personal data on our servers, no method of transmission over the internet is guaranteed to be secure. Therefore, while we strive to protect your personal information or data at all times, we cannot guarantee its absolute security and shall not be liable for any breach of security by an outside party, including where an unauthorized access, modification, destruction or disclosure of your personal information or data is attributable to any acts of an outside party, or any breach of security, virus and data protection protocols at your end or on the computer/mobile system that you use to access our website. It is also important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you are done using a shared computer.

Chat Assistant (Session IDs and Conversation Data)

Our website offers an optional AI chat assistant powered by UniWeave. The assistant loads only after you give consent through the on-site chat privacy notice; if you decline, no chat script, session ID, or conversation data is created.

  • Session ID: when you enable chat, a randomly generated session identifier is stored in your browser so the assistant can maintain the context of your conversation. It is not linked to your identity unless you choose to share personal details in the chat.
  • Conversation data: the messages you send, along with the session ID and basic technical metadata, are transmitted to and processed on AIONOS-controlled servers to generate responses, maintain conversation context, and improve the quality and safety of the service.
  • Sensitive information: please do not share passwords, payment card details, or sensitive personal information in chat.
  • Withdrawing consent: you can turn the assistant off at any time using the "Chat privacy" control shown next to the chat button. Turning it off stops the assistant from loading and clears the session ID and chat data stored in your browser.
  • Deletion requests: to request deletion of conversation records held on our servers, contact our Grievance Officer using the details below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children without parental consent.

Updates to This Notice

Aionos may update this privacy statement periodically. We will notify you of significant changes via email or a notice on our website.

Contact Information

For questions, complaints, or to exercise your rights, contact:

Grievance Officer: CorporateGovernance@Aionos.ai